Diversity, Equity & Inclusion — Built Environment
Driving inclusive change in the built environment, and beyond.
Tigrou Consulting helps property, real estate and professional services organisations build cultures where everyone can thrive — through strategic advice, training & workshops, and executive coaching.
Freehold, LGBTQ+ in Real Estate Conference
What I do
Three ways to build a more inclusive organisation
Every engagement is shaped around where your organisation actually is — not a generic DEI programme. Work spans strategic advice, training & workshops, and one-to-one coaching, often in combination.
Strategic advice
Strategy · Policy · Data
Setting the direction and holding it accountable — from board-level DEI strategy to the detail of policy and data.
- DEI strategy and change programmes, drawing on the framework used across 12 UK surveying firms at Changing the Face of Property
- Policy and risk review, informed by writing the RICS Inclusive Culture Guide
- Data-driven KPIs and benchmarking to track real progress, not just activity
Training & workshops
Leadership · Teams · Culture
Practical, industry-literate sessions for leadership boards, HR teams and colleagues across the built environment and professional services.
- Inclusive leadership and inclusive culture workshops
- Sessions shaped for the real estate, surveying and legal sectors specifically — not adapted from a generic deck
- Delivered to leadership boards, D&I communities and wider teams alike
Executive & career coaching
One-to-one · Leadership
Confidential, one-to-one coaching for leaders and rising talent navigating complex, multi-stakeholder environments.
- Executive coaching for leaders shaping culture within their own teams
- Career coaching for professionals building their path in the built environment
- Accredited through the International Coaching Federation
“You were patient, encouraging, and I felt at complete ease to open up with truth. I am truly in a better place to move forward and embrace the continuing change.” — WC, Head of Social Value & Programme Delivery
About Tigrou
A consultancy built on 20 years inside the industry it advises
Kelly Canterford MRICS
Founder · Diversity & Inclusion Consultant · Executive Coach
“A strategic and inclusive leader combining commercial acumen with a passion for equity and innovation.”
Kelly is a Chartered Surveyor who spent over a decade managing industrial property portfolios worth hundreds of millions of pounds before turning that same commercial rigour toward inclusion. Since founding Tigrou Consulting in 2018, she has led national programmes, written industry-defining guidance for the RICS, and built bespoke DEI strategies for organisations.
She combines a surveyor’s fluency in how the industry actually works with an executive coach’s grounding in behavioural change — which is why the advice lands, and the training sticks.
Track record
Work that changed how the industry operates
A selection of the programmes and publications Kelly has led — each one now embedded in how the built environment sector approaches inclusion.
2023 – 2024
RICS Inclusive Culture Guide
Researched and wrote the RICS’s guide across six pillars of inclusion, now required learning for every new Chartered Surveyor and used in professional assessment.
2018 – 2022
Changing the Face of Property
Led strategy across Inclusion, Wellbeing and Talent for 12 major UK surveying firms, including a leavers’ survey, data benchmarking commitments, and the Pride in Property campaign, which reached over 700 people through 15 events.
2014 – 2018
Building Pride, JLL
Co-founded and co-chaired JLL’s first UK LGBTQIA+ network, helping the firm rank number one in its sector on the Stonewall Workplace Equality Index 2018.
How we work
A grounded, three-stage engagement
Whether the work is a single workshop or a multi-year strategy, it follows the same shape: understand the real picture, do the work that fits it, then make sure it lasts.
01
Listen & diagnose
Understand your organisation’s risks, knowledge gaps and current culture before recommending anything — using data, stakeholder conversations, and industry benchmarks.
02
Design & deliver
Strategic advice, training or coaching designed specifically for your sector and stakeholders, not adapted from an off-the-shelf programme.
03
Embed & measure
Set KPIs, build governance, and check the change has actually stuck — the same rigour applied to a fund’s performance reporting, applied to inclusion.
Recent speaking
On stage and in the room with industry leaders
Kelly is a regular speaker at property and real estate events on DEI strategy, leadership and inclusion.
- 2026Freehold & TP Bennett — “Women Leading Out Loud: Visibility, Power & Progress”
- 2025Freehold, Pride and Progress — LGBTQIA+ in Property Conference
- 2025MIPIM — DEI Leaders Round Table
- 2025UKREiiF — Women in Property Round Table
- 2023–24Balance the Board — Accelerating Change Conference, London
